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Frequently Asked Questions

How do I clean the glass on my oven?

Use glass cleaner and soft cloth or sponge,do not spray directly. Avoid using abrasive cleaners, steel-wool pads, gritty wash cloths and some paper towels, as damage may occur. If using paper towels, check on the packaging that they are suitable first, some may cause damage.

How do I clean and care for my stainless steel surfaces?

Use liquid detergent or all-purpose cleaner. Rinse with clean water and dry with a soft, lint-free cloth. Use vinegar for hard water spots. Get the best results using the most suitable products.

Why can't I use metal objects in a microwave?

Microwave radiation is reflected by metal. If too much radiation is directed to one point this will result in sparks. This is likely to damage your microwave oven.

Can I place a dryer on top of my washing machine?

The washing machine should be placed on the floor, as it is the heaviest. Most appliances from the same brand can be stacked. You will have to use an attachment accessory to prevent the dryer from falling off the washing machine when in use. If you want to stack two machines from different brands ask your retailer or dealer if this is possible.

What is the best way to clean my refrigerator?

Cleaning both the refrigerator and freezer compartments about once a month and wiping up spills immediately helps to prevent odours from building up. To clean safely and effectively: Unplug refrigerator or disconnect power; Remove all removable parts from inside. Hand wash, rinse, and dry removable parts and interior surfaces, using a clean sponge or soft cloth and mild detergent in warm water.

Do induction hobs require a specific type of pan?

You can tell if your pans are suitable by using a fridge magnet. If it sticks to the base, it's OK for induction hobs.

What should the temperatures be inside my refrigerator and freezer?

A temperature of 3 to 4°C on average is preferred, with upper and lower limits of 0 to 7°C. At 7°C food will deteriorate more quickly

How much free space should I leave open around a refrigerator?

For freestanding refrigerators you should leave 5 cm on top and 10 cm behind the appliance. This will allow heat to be dispatched easily and reduces energy consumption. For built-in appliances the space needed is included in the specifications.

Is it better to use 4-in-1 products rather than separate detergent, salt and rinse agent?

Using separate detergent, salt and rinse agent allows you to adjust the mix to the type of water in your area and the amount of dishes you have to clean. 4-in-1, or other combined products, offer convenience benefits.

How much detergent should I use in my dishwasher?

The amount of detergent to use depends on the hardness of your water and the type of detergent. If you use too little, dishes may not be perfectly clean. If you use too much, in soft water, glassware could be scratched or damaged. If you do not know your water hardness, contact your local water department.

What is the minimal distance required between the cooktop and the hood?

For a Whirlpool gas hob of less than 7500W power the minimum distance is 65cm. For hobs over 7500W the minimum distance is 75cm. Electric hobs should be 65cm apart.

I have to defrost the freezer more often than is indicated in the user manual. What could be the reason?

The door seal could be worn out. Try this: close your freezer door, but insert a piece of paper between the seal and the freezer body. If you can easily pull the piece of paper out, the seal is likely to be warn.

When using my washing machine, how much detergent should I use?

This depends on the hardness of your water and the soil in your clothing. Softened water requires quite a bit less detergent than hard water—yet the more soiled the clothes, the more detergent you need to clean them. See the instructions on the detergent package for specific guidelines. If soap suds remain at the end of the cycle, you are probably using too much detergent.

The drinking water from the refrigerator's water dispenser is tainted with a chemical taste. How can I avoid that?

Drinking water should be used regularly to prevent it lying in the appliance for long periods.

The temperature inside the appliance is too cold/warm. What are the correct temperature settings?

The optimum normal air temperatures in the centre of cabinets should be as follows; Refrigerator +3.5°C Chiller 0°C Freezer *** -18°C Freezer * -6°C Freezer ** -12°C Freezer **** -24°C (Using Fast Freeze switch, not at normal running temperature.)

There is water in the bottom of the self-defrosting refrigerator. Why is that?

The drain tube from the gully at the back of the fridge is likely to be blocked. This means that defrosted water is flowing into the cabinet.

The hob burners are stained and discoloured. How can they be cleaned?

They are best cleaned with a chrome cleaner (Solvol Autosol). Care should be taken not to block the burner holes and grooves.

How can I remove unpleasant odours in my refrigerator?

Clean the inside with a mild cleaning detergent. Get the best results using the proper detergents. Visit the Whirlpool Accessories Shop and find the ideal care products for your refrigerator.

What is the maximum length of venting I can have on my cooker hood?

Ideally no more than 3 meters.

What height above a hob does a cooker hood need to be?

Please refer to the user manual for your particular model. Generally speaking, we advise a distance of 750mm above a Gas Hob and 650mm above an Electric Hob. If your cooker hood was packed with an additional note on height use, please refer to this advised distance.

Can the doors be reversed on the Slimline (45.8cm) Undercounter Fridge Freezers?

Doors can't be reversed on these types of appliances. The matching fridge and freezers have their doors positioned so they open up in the middle.

What can I do to preserve my food during a power interruption?

If the electricity in your house goes off, the amount of time that the freezer will stay cold varies. A full freezer stays colder for longer than a partially filled one, and a freezer of meat will stay colder for longer than a freezer of ready cooked meals. To preserve low temperatures for as long as possible, keep the freezer door shut. If the freezer isn't full, you can use newspaper around a product to insulate it.

If I have a 68cm Hob. Do I need a 90cm wide Cooker Hood?

No, just follow the instructions and place the hood the correct distance from the hob.

What is the difference between a condenser dryer and a vented dryer?

Air vented dryers are supplied with a venting kit which ducts air outside. Condenser dryers are ideal for flats and apartments, as they convert the steam to water and collect it in a container, so that they don't need venting and you can position them anywhere in a room.

When is a pre-wash program necessary when using my washing machine?

Only when your laundry is very dirty.

How quickly will the refrigerator make ice?

The ice maker will not make ice until the freezer temperature is down to -12°C. It will take a day to fill the ice bucket

Can I use my gas hob if the electricity goes out?

In case of a prolonged power failure, surface burners can be lit manually. Hold a lit match near a burner and turn the control knob to the 'high' position.

What causes those fuzzy balls on some clothing?

Many synthetic clothes shed small fibres that ball up and cling to the clothes. Remove these with a fuzz-removing device, available from most department stores. Overloading your washing machine may also cause fuzzy balls to form.

What type of cookware can I use in my microwave?

Please refer to manufacturer's recommendations when using: aluminum foil, metal, plastic wrap, bags, covers, dinnerware, containers, pottery, clay, china, earthenware, melamine paper towels, paper dinnerware, napkins. It is safe to use wax paper, ceramic glass and glass.

What products should I avoid using when cleaning my stainless steel surfaces?

Avoid soap-filled scouring pads, abrasive cleaners, cooktop polishing cream, steel-wool pads, gritty wash cloths, and some paper towels, as they might damage the surface.

The chrome rim around the solid hot plate of my hob has discoloured. Is that normal?

The rim is made of stainless steel to prevent rusting. Changes in colour due to the high temperatures of the hot plate are perfectly normal.

What cleaning products should I avoid using when cleaning my refrigerator?

Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools. These can scratch or damage your refrigerator.

What cooker hoods can be vented from the rear?

Only wall-mounted cooker hoods can be vented from the rear.

Do I need special filters for a circulation hood?

Yes, you need a special fat and odour filter. This is usually a cartridge filled with odour-absorbing grains of carbon. It is important that the filter is replaced regularly. See your user manual for instructions.

When do I need to add rinse aid to the dishwasher's dispenser?

The LED indicator will illuminate when rinse aid is necessary. Rinse aid helps the drying process and also prevents glassware looking cloudy.

Why do some clothing dealers suggest washing clothes inside out?

Turning clothes inside out doesn’t affect the washing performance, but can help to prolong the life of your garments (especially coloured ones). It can also help prevent fluff balls forming on woolen garments.

I cannot install external ducting for my cooker hood. Is recirculation a good idea?

Yes. All Whirlpool hoods can be used in ducted or recirculation modes. Recirculation removes unpleasant odours and fat from the air that passes through the hood, and blows the air back into the kitchen. It does not reduce the humidity of the air, so humidity levels in your kitchen might increase. Do not connect a motorless hood to a central ventilation system.

Is it necessary to use a rinse agent in my dishwasher?

We recommend using the rinse agent dispenser. Rinse aid is essential for effective drying. Be sure to fill the dispenser before you use your new dishwasher.

Can I place a table-top refrigerator underneath the work surface of my kitchen?

Yes, but make sure there is enough space for ventilation.

I prepared a fish dish in my microwave. How can I remove the unpleasant odour?

Warm up a cup of water containing a few drops of lemon juice for about one minute. This will remove any unpleasant odours from your microwave.

Can I use ordinary cooking salt in my dishwasher?

Cooking salt generally contains ingredients that could damage your dishwasher.

What size vent hose is required for an Island Hood?

Ideally a 150mm diameter hose, but 120mm reduction kits are available. These may be obtained from Customer Service.

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